If I could give it less than one star, I would. I purchased a ladies purse back in May. I used it 2 days and noticed that I had extreme pains in my neck. I held out returning it because I liked it. Then I was also having problems opening the zipper. With Covid going on, I truthfully don’t like going to stores, if I don’t have to. I hesitated, and finally went yesterday. I was told I can only get a store credit and it will be mailed to me within 7 days. Why can’t they return it to my charge card, the same way it was purchased. I just opened the charge card in May, I will definitely close out my account and never step foot in a Macy’s store. They have the worse return policy, I have ever heard of. Do yourself a favor, don’t shop there.
