Pure and simple. Terrible service. I purchased a matress in September for delivery by mid October. The day of delivery they called me that, they don't have the matress and no ETA. Eventually they called me back and delivered the matress in late November . After 4 months of use it has sagged by more 2 inches. They agreed to replace it. March 19th between 1-3 pm. They kept calling me to delay it and now ETA. Macy's customer service is a joke. I spend 8 hours waiting for them to show up on Friday.
