Beware Mailchimp. Intuit has dismantled any quality support. You are on your own. They have the worst customer support, billing support, technical support, onboarding support and sales support I have ever experienced from a USA based company with a USA based team.Imagine you cannot resolve a billing issue with a phone call. Requires opening a ticket waiting 2-3 days for a response and then if it involves back and forth emails, it can take a couple of weeks and if you are on a 30-day billing cycle it can bleed into another cycle of billing errors.Live customer service reaches you an agent who is basically there to make it easier to sign up and take your money. They have no capability to resolve anything else. They can submit a request for tech support or if you are already a customer, they can submit a request to speak to an upsell agent. That's it and the turnaround is slow. Can take a day or more for someone to get back to you.The sales agents are there to collect fees. Once you are a customer, they become non-responsive to call you back to assist.The onboarding agents are not skilled with a lot of knowledge and also unable to do a screen share. They are useless.After you cancel the service, you will get automated emails telling you that your billing cycle is coming up with payment due and amount. Again, this is after you cancelled and you owe nothing.What is even more disturbing about this is that even on a closed account, they retain all your information including credit card, etc. when it should not be saved. After you close an account, you can't even log in to it, why do they still keep your credit card number on file? To make it easier for someone to hack into their system? No peace of mind from Intuit's security or respect for your private information on your account.Useless to complain about it with a ticket or by calling the customer service number which is really there to just direct you to sign up and take your money.Intuit has taken the worst part of Quickbooks customer service and transferred it to Mailchimp, only dozens times worse.Unless you are 100% a self-serve user and are lucky enough to never have a support or billing issue, STAY AWAY! Try Constant Contact or another competitor.Curiously, Mailchimp and Intuit must be playing some kind of game to avoid consumers from seeing lots of reviews. When I pulled up Mailchimp to write a google review, I did not even see a place from Google search to leave a Google review. Only links to their Instagram, Facebook, etc. I think Mailchimp wants to hide from Google reviews or make it hard to let other people doing a google search to find their website or phone number to land on the page and see what could be lots of poor reviews to let customers know how much their support sucks when they land on them in search where most companies display lots of google reviews. (unless they have something to hide like Mailchimp does) If you go to untrustworthy paid review sites that take advertising, you find Mailchimp with glowing reviews that are fake and not believable.The best I can say is their platform is capable if you are a self-serve user and never have a billing or support issue which will make you hate them.They also charge more than their competitors and offer the worst support.Thank You, Trust Pilot, for being there to share my review. I hope others will benefit from it.
