My Mum paid just under £100 for this subscription for over 20 years for a computer she never used. We only found out when my Dad’s account (previously joint with my mother) got charged after she died. I guess companies like this rely on old people not cancelling/looking for better deals. I phoned up to say the person who had been charged has died and the computer is now gone, could they please refund the payment and cancel the subscription. The lady on the phone tried to fob me off by telling me I still needed the service they would provide. I couldn’t believe it and reiterated that there was no computer anymore and they had charged a dead person. They then tried to convince me of something else they could do (rather than refund the money), at which point I blew off the handle and told them how scrupulous it was to use the death of a customer as a selling opportunity with the grieving family. I got the refund, but in short, don’t use this company.
