First the online portal is not fit for purpose. I didn't want an auto-renewal, but my only option to cancel it would cancel my subscription entirely. I thought I'd wait til my subscription was coming to a close as it doesn't do much but prevent sites I know are trusted from loading and offer to clear trackers every now and then, which my computer can do by itself. Anyway, a month before my subscription was due they whip £100 out of my bank, no notification. I try to cancel this on the website which sends me in circles from cancel to a help page back to a cancel page and back. So I have to call them. Its a bad line with an person that has poor English. They try to discount me by £40 to stay. I say no. They waffle away for 25 minutes (kudos to them) about benefits and then offer me a 'special price' of £29.99. It's an absolute con. How can they just whip a premium rate out of your account without warning (I'd have cancelled the whole thing if I had it - that's how), then drop the price by 70%. Terrible product. Terrible strategy that breeds distrust in a brand that purports to keep you 'safe'. Dodge like a COVID cough.
