mcafee

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Horrible Customer Service

This was last purchased on a credit card from 2020, which my late husband had. He purchased this for our daughter when she went away to college. We always had our own bank accounts at different banks, as he was self employed. Now how this auto renewed on an expired card from 2020 from my paypal account, which he was never part of and taken from my bank account is beyond me. McAfee states that they pulled it from the bank that the credit card was linked to, which was closed almost 2 years now and only in his and daughters name. I had to go in and update the payment in my profile to the credit card belonging to may bank linked to paypay to get the refund. Customer Service also stated it would be refunded to my credit card, wrong just get a text the refund is coming thru Paypal. Now their customer service people hung up on me three times, called me by the wrong name, and talked down to me the entire phone call. Well be so happy to not have their service any more.

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Date of experience: Jul 10, 2022