First let me say that I had to get PayPal involved. I purchased something from the site which were vintage canisters from the 60's, I received all 4 canisters with their CERAMIC lids in a medium size box with no bubble wrap, no packing peanuts only a layer of brown paper, that's it. Of course when I opened the box they were all broken, I could not believe that a seller would ship breakables in a med size box with nothing but 1 layer of brown packing paper. Trying to reach customer service was horrible, I googled their CS number and the recording told me that they do not service my area(what?) I went to the site which tells you to report an issue however you cannot report an issue because it does not give you the option to chose that an item came defected, you basically go in circles and I am sure others who have tried to report an item that came broken have had the same issues, I reported it the day it came and sent emails and had to finally get PayPal involved. I will NEVER shop at this site again, I feel sorry for those who sell on here because many buyers have gone through something similar as you can see on the reviews. I sell on a platform, I have 100% positive feedback and the minute any buyer sends me a message regarding anything, I am on it. If I have to refund a buyer I totally will & have. I also reached out to the seller before reaching out to Mercari's CS but Mercari didn't care that I sent a message to the seller letting them know that the items were all broken. Stay away from this site and go somewhere else, you will be happy and less stressful, I promise.
