Purchased a Redmi Note 10 Pro on 13/4/21 direct from Xiaomi but it developed a fault by early June. I requested replacement or refund but Xiaomi refused and insisted on repair. Repair partner returned phone to me at end of June but same fault reoccurred within a week. I again requested refund or replacement but again Xiaomi refused and insisted on second repair. Repair partner identified battery fault but subsequently advised components to repair not available. I repeated my request for a replacement or refund. Xiaomi refused but after many emails offered an inferior phone.I refused this and insisted on a refund. Xiaomi refused.I began County Court action against Xiaomi.After numerous emails Xiaomi finally agreed to provide a refund. This was weeks ago. No refund has been made to me. Xiaomi repeatedly claim to have processed the refund yet have not done so. Their many emails have been full of false statements and promises. I keep going round in circles and have now been without a working phone since early June.Xiaomi have failed to respond to the County Court by the Court deadline and I have now asked the Court to issue a County Court Judgement against Xiaomi.I strongly advise against purchasing anything from this company.Xiaomi, I note your reply.Your Customer Service staff have been dealing with my complaint since June, yet it remains unresolved. Your reply today yet again demonstrates your delaying tactics! I have spent more time without the phone than with it since purchasing from you. You make false promises and have even ignored the UK County Court, demonstrating your disregard for the law.You have failed to reply to PayPal.I have now been without either my phone or the refund to buy something else for two months.Scrutinise your own staff before wasting more of my time!
