Do not use this company. Absolutely abominable customer service. Purchased a Mi 9SE and within a week an innocuous bang had cracked the screen. As a result, I try and arrange a repair which on the face of it seemed easy: they log the repair with their repairs company and I receive a bag in the post to send off the phone, easy. Except, the bag never arrives. Receive an email from SBE (should have checked trust pilot - equally awful) stating they had no details of the logged repair and to recontact Xiaomi. Xiaomi couldn't understand, and told me to contact SBE, which is fine, if they ever answer their phones.Three phone calls later, many vacuous apologies, and still no solution. They have offered to re-log the repair and can't understand why nothing is happening. I am now at the "escalation" stage which from other reviews is apparently equally as useless.I am now in the ether of Xiaomi only using this firm, and the firm not responding to any form of communication.I have decided to give up and write off the phone. I don't trust this firm to be responsible with the product and I have learnt never to buy anything from Xiaomi.
