My [previously] paid for or freely granted services had been turned off in error following the expiration of a one-off yearly subscription. At first my emails were not being read correctly, despite being concise and describing the issue succinctly, causing inappropriate replies from MyHeritage. I emailed back each time politely requesting they read them more thoroughly to give me a more appropriate response and to make the corrections to my account. Once this had been achieved MyHeritage support did provide instructions for rectifying the issue and all was well - but they should have listened to my concerns more carefully in the first instance and the issue could have been resolved much more quickly with much less exasperation on my part.
