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The national trust refused to refund membership paid in error for a deceased person.

The national trust refused to refund membership paid in error by my elderly father for my deceased mother. They promised to escalate and come back to me but never did. They first told me they don’t refund because they are a Charity, but I know others that do as a policy. Disgusting treatment of an elderly man in his 90s.

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Date of experience: Jun 11, 2025