Review Time
We visited Erdigg House . It's a lovely house with lovely gardens, well worth a visit. I particularly liked the direction to go around the house, which meant you viewed everything. I noticed the price has gone up, a lot. £19.80. Rather a lot if your on a pension. But we did enjoy our visit.
I suggest change the name to national scam trust. Thier membership is too complicated and really unclear and almost impossible to cancel your membership. They didn't cancel a membership for a disabled person as they said it has already been through. Didn't have direct debit anyway as it was paid for the whole year in advance but somehow they can make this into direct debit and charge you a month before your actual membership ends for the year and once they were contacted thier excuse is you've already received your cards (which no one requested) and tour can't cancel tour membership. On their terms and conditions they stated if you have setted a direct debit (which we were not) you need to cancel 3 months ahead of renewals (which it is opt out not out in) but they renewed for the whole year not the three months. Apparently they registered as charity with the government and that's the reason they can't refund any payments. It looks like a sort of charity to scam people to me. What charity you cannot cancel your subscription before the contract is actually ended and don't really give you a choice of canceling online if you can register online. I'm sure they will respond to this review with another sort of excuses and mention somewhere in thier terms and conditions etc it has been stated but you never been told how it works when you signed in. Please be aware thier membership/ subscription is some sort of scam and it hard to get out of it.
Visited Nymans today unfortunately no signage in car park to entrance when we found the reception area the staff member was not particularly helpful. There were no maps available and no information given regarding the distance of walk to the house .Once in the house there were no direction signs and we were lucky not to miss the upstairs area. This has been the worst visit I've made to a national trust property since being a member over many years.What a contrast to our visit to Standen yesterday very helpful pleasant staff good information given.
Castle Drogo and gardens - amazing!!! House is stunning and the long borders were inspirational.Spoilt by the meagre offering of salads- the tuna pasta salad was disgraceful. Hardly any greens paultry amount of poor quality tuna and small pasta shape. The meal was 500 calories with loads of e numbers. All just a little bit lazy
This is a review for wasdale head national trust campsite: beautiful location and great for hiking! The staff are rude and keep changing the prices! And have different views what a green discount means. I booked a tipi, and was told when I arrived that the cost will change (‘that is going to change, you will be charged more’ from what I was previously agreed when I provisionally booked it). It was the staff’s tone and rude manner. They not efficient and charge you a different price from what you agreed before. If you travel by public transport and don’t have a car so therefore can’t drive as you are being ‘green’ you are expected to pay a ridiculous amount to pitch a tent on their campsite. they claim their green discount means you have to walk all the way from your starting destination! If you are using public transport that is ‘green also, as you do not own a vehicle!. Stay here if you want to be in this beautiful part of the Lake District but the staff all disorganised and have zero customer service skills, inefficient and they all say different things about costs, travel, what the term ‘green discount’ means etc! I was given a green discount for a tipi then only to be told when I arrived at the campsite that is going to change. they emailed me with the cost with the green discount long before I arrived, so be be told I have to pay more is not good customer service. There was one staff manner who seemed to know what they were doing and had good customer service skills and was efficient, courteous and polite, all the things you would expect from an organisation.
Wonderful volunteers but a distant management who are accountable to a small cohort and an autocratic controlWhereby the chair can use allVotes not used by members to overrule any attempts to open up the trustee body that would be more representative of the Trists heritage and primary responsibilities
The National Trust calls itself a 'conservation charity' but it appears to have lost its way.We live near a 15th century, grade 1 listed tithe barn owned by the National Trust and three years ago we informed the N.T. that some roof tiles had slipped from the barn and needed to be replaced. Some one did come and look at it, but since then, in spite of various reminders from us and neighbours, no repairs have been made and the roof is now worse than it was.My last three emails, including one to the director general, Hilary Mcgrady have been acknowledged but not replied to. My wife has also emailed photos of the roof, but again no answer.During this time I have received three emails from the N.T. telling me how 'excited' they are to be taking part in a local parade, nothing to do with conservation, and inviting me to join and they will supply T shirts, flags and banners free of charge.Is this really what the National Trust should be spending time and money on?
The national trust refused to refund membership paid in error by my elderly father for my deceased mother. They promised to escalate and come back to me but never did. They first told me they don’t refund because they are a Charity, but I know others that do as a policy. Disgusting treatment of an elderly man in his 90s.
We visited the Giant’s Causeway and really benefited from the guided tour. Keith was amazing- both funny and informative. We were there with our two teenage children. When our kids are laughing as well as their parents, it’s got to be good!
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