Unfortunately, the wonderful national trust properties are ruined by the worst customer service I’ve ever experienced. I’ve never been totally ignored, the way I am when I contact the National Trust via email. I have sent FIVE emails in a row across a span of a month with only one responded to, which wasn’t helpful. It’s such a shame because myself and my partner love the national trust and have done for many years. But how difficult it is to get to speak to someone on the office side of things?! This is ruining my opinion of the National Trust. All I wanted was to switch my direct debit payment to another account. This is not acceptable customer service on any level. Very saddened and disappointed.
