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Prioritising paying customers over members?

I've just spent nearly 2 hours trying to book to visit Bodnant Gardens. I did get through to the Eventbrite page, booked 2 tickets and got through to the payment page. I then realised, as we are both members, that I had ticked the wrong box as we don't pay. I used the back arrow to go back to the previous page, ticked the "members" box and....guess what? I was now in another queue whilst Eventbrite "looked to see" if any tickets were available. After an hour I gave up. Looks to me as if the National Trust are prioritising paying customers over existing customers. Absolutely disgraceful if this is the case. Membership renewal? Not likely.

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Date of experience: Jul 10, 2020