It is outrageous that they are refusing to either refund or extend membership, as they have closed all parks. Not at the instruction of the government, who have said parks should remain open. I asked for a refund 2 weeks ago, and apart from one reply again asking for my details nothing. On their Facebook page, they are refusing to answer any questions, apart from saying they will not be giving any refunds. This is a clear breach of the October 2025 European consumer law, which is clear. If you pay for a service, and that service is not supplied, you are entitled to a full refund. Again outrageous.
