Two hours wasted with customer service today trying to resolve why my thermostat wouldn't connect to wi-fi and heat link. First thermostat lasted 6 months which developed the exact same fault. They agreed to replace the thermostat after less than a 30 minute chat. They don't want to know this time. Apparently it's because my "heat link is too close to the boiler", but the heat link has been working perfectly fine for the past 2.5 years... It's the thermostats that are at fault. They won't do anything else until I get an electrician to move the heat link. And if it doesn't solve the issue then I'm out of pocket and they refused to replace the thermostat again. Tried to escalate the issue but the manager refused to speak to me. I'm possibly out of warranty, but they haven't told me that. And now they're ignoring emails. For something that costs near enough £200, surely you'd expect better quality and for a fundamental component to last a lot longer than 2 years!
