There really needs to be a class action lawsuit on this. They will not respond with anything but generic replies from bots. The app does NOT work as advertised which means they are advertising falsely and there are tens of thousands of subscribers that this is happening to which would set up for a very nice class action suit. I have not been able to use the app now on my fire tv (any of them) and have reloaded the apps and tried literally everything but the app will still NOT let me watch the games although the year was prepaid. If you are an attorney, perhaps it is time to talk about the obvious and blatant abuse of false advertising and failure to deliver with this organization.