Brilliant console and good games BUT AWFUL CUSTOMER SERVICE AND CLEARLY PROFITS BEFORE GOOD PRACTICE ....I bought two Pokemon Limited Edition Switch Consoles for my two children for Christmas.They come with downloadable Pokemon games . I didn’t know (and nowhere was it clear) that you need to have two separate Nintendo accounts for each switch to make sure the games can be played separately.When it became clear only one child could play the game at a time , I contacted Nintendo to explain and they said it was because both games were downloaded to the same Nintendo account .I offered proof of purchase for both and asked for one to be transferred to my other Nintendo account . I was told they can’t do it because of “protocol” ! I am disgusted with this ! Almost £700 on two switches and they can’t help because of a genuine error in registering the game . It’s a download so very unlikely to cost them a penny to transfer it over to my other account .They told me the only way around this is to buy the Pokemon game again at a cost of £50!!Total joke! I love Nintendo products but I am so appalled I’d happily return them both !Infuriating !
