I bought a Nokia phone that was supposed to come with a free gift that I should've received on 1 June. I'd been in contact with Nokia a few times about it, had my query escalated to the complaints team and eventually received an email saying items had been shipped on 2 July. Got back in contact with them on 20 and 21 July and they just fobbed me off saying there was nothing they could do, I had to request for it to be re-escalated to the complaints team, they essentially said the email I received saying the items had been shipped didn't count because it was automated and didn't come from their support email address and the people you speak to on the live chat are so patronising.Also it's no good sending this review to info@nokia, it needs to go to support@nokia
