Abominable customer service. My 5000 points are lost in space. I also need to merge my two email addresses into one account. Their CONTACT US "service" features only Robot chats, rote answers that don't fit, and an inane instruction that tells you if you want to merge your accounts you have to CONTACT US. Back to Contact Us -- which again, is all robotic. A phone number found on Google gets terminated if you're a diner. They really don't give a... In pursuit of solutions, I somehow got to a "live chat" -- I don't know how -- but by the time I answered THEIR questions in detail, the agent disconnected me and closed my chat. I am agog at the lack of caring and incompetence. There's more: 5000 points was supposed to be a $50 card, but it now appears that it's only worth $25??? It's not just the questions. It's that Open Table clearly could not care less about answering account related questions from diners. Newsflash to Open Table: Diners are the reason you exist. Further, if you're going to rely on chat and help categories, at least hire people who can write and think clearly. Technical writing requires both -- and your instructions are lacking clarity and detail. I've just wasted a precious hour with this incompetent, disrespectful organization.
