Their customer support is rude, insulting and now even threatening. My wife received an order with 6 items. The paper inside was for 2 items not for 6. She wanted to send back 4 of those items so she called customer support to get a paper for all 6 as it should have been, so she can mark the returns and what she keeps. The 1st support representative did not help, when my wife asked her name she threatened that she will ask the "loan department" about her since she asked her name! That is the quality of support of OTTO.Next representative did not help and denied giving her someone above her to talk to.Next representative passed the phoncall to the complaint representative who was polite, understanding and admitted they cannot trace who were the other 2 representatives who threatened and denied to help solve the problem!In SHORT WORDS, the customer support is RUDE, UNPROFESSIONAL and THREATENING the customer. All these are results of an uncontrolled customer support, where noone checks who says what and how they mishandling the customer. They don't care.The customer support deteriorated very fast especially since the last year.Edit 1 * Dear Susanne from OTTO-Service-Team,After a long pause when the representative was asked her name, she replied "Frau Müller". Do you think this is her real name, especially if she knows whatever her behavior is, rude, threatening, impolite, noone can prove who she was? We have the exact time we called, but as the last representative told my wife, they cannot find who she was. There is fundamental problem on the way those "representatives" function and behave and starts from the fact they are unaccountable and they know it. As per the last representative, the 1st and 2nd representatives, have not noted down anything about my wife calling. It is like it never happened, so there is another problem on how your "support " system fails.The last representative suggested an action which might help solve the problem, which we followed. If it does not work, we will gladly try contacting you here to try solve the problem.
