ozon

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Ordered 10 books from Russia

Ordered 10 books from Russia. Delivery to the US was quite fast (via DHL), however the parcel arrived half torn, books are falling off. Very disappointing, especially when you are paying for a delivery and it is not just free of charge. Whoever packaged the books clearly did not do a good job, knowing that this box needs an extra tape because the books are heavy and they will be tossed around all over from Russia till they make to the final destination in the US. I wish I could attach some pix of the box I took when I saw it at my doorway. Shocking.

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Date of experience: Sep 01, 2020