I recently ordered a Panasonic siren model KX-HNS105W as an add on to my Panasonic wireless security system. Based on their website this siren emits 110 decibels of sound but when I tested it with two different decibel meter its maximum sound is only 94db which isn't very loud for an alarm system siren. I'm writing this review out of frustration with their sales support, customer support, and technical support staff. I spent almost an hour on the phone trying to return this item and I was transferred four times to three different departments with no avail. I thought it will be a simple process of return since the product I ordered is not the same as advertised on their website but instead I was yield at and rudely interrupted while I'm still explaining my case by their sales support representative while she was trying to argue with me that if I return the item I will be charged a 15% restocking fee. Then she transferred me to technical support for the second time so we can return the item as a warranty and defective item. The technical support representative guy I spoke with twice that day wants me to send the product to Texas on my own expense so they can test the product and determine if it's defective. Panasonic must have the worse customer service I have ever encountered, I was shocked to be treated the way their customer support representatives did. Knowing Panasonic is a big company I expected more from their company. Clearly, customer satisfaction is not Panasonic's number 1 goal. Because of this bad experience with their customer support department I decided that I will return the Panasonic wireless security system I bought which costs $412 to B&H Photo which unlike Panasonic has an amazing customer support staff, I don't ever want to deal with Panasonic ever again. I will also file a complaint with consumer affairs and better business bureau regarding their return policy and false advertising on their website. I will also tell all my relatives, friends, and colleagues at work the bad experienced I had with Panasonic. The $50 cost of the siren I purchased that they won't take back is something I can earn back but the trust that I have lost with their company can never be earned again.
