Bought a video recorder, to record TV to hard disk then copy to DVD. The manual is a work of fiction: it is confusing, misleading and in a number of cases totally incorrect. I phoned customer service: their support staff have no knowledge of their products and simply read the manual to me, which is a fat lot of good since the manual is just plain wrong. I even had to tell them which pages in the manual to look at! Emailed to tell them of the problems: they sent a bland reply repeating the (incorrect) information in the manual and and ignoring most of my questions, then despite 2 further emails now simply won't reply. Totally useless.
