I bought a pair of double loop silver earrings from Pandora in the Bull Ring Birmingham recently but found that one of the pair earrings was extremely loose where it locked and kept falling out… I took it back to get an exchange, the manager Gemma and another member of staff debated as to what to do some distance away from me…. But I could see them checking two other earrings for a tighter fitting clasp only to polish the one I had returned and have it given back to me as new !!!!. … I asked to see the other earring in the draw as the one given to me was still loose (I knew they hadn’t exchanged it)…. I was shown two others which were much tighter fitting and didn’t open at the slightest breeze… and chose from the others only to be told by the member of staff that she had to check with the manager who said she couldn’t see any difference!!! They cost me £60 so I’m quite sure under Consumer Rights that I have a choice whether I want to accept reject or ask for a refund after just one week… I thought this was very bad as they then just put the earring I had returned back In the draw with the other stock of earrings which is unhygienic especially in the light of a Covid epidemic… won’t be shopping there again if that’s how they choose to be dishonest and unhygienic… thank God for surgical spirits.
