parallels

4.5
4.5 from 1.5K Reviews and Ratings
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I paid for a non-working product. To fix it, I need to pay again to update.

They are scamming their customers. They sell lifetime licenses for a product that breaks and doesn't work after a while. Then you are forced to either pay to update, or throw your paid software and license in the trash can.I bought Parallels Desktop 17 "1-time" license in 2022.It's early 2025 and it stopped working. Windows won't install. The "automatic download" OS images don't appear. It claims I'm not connected to the internet (I obviously am). The technical support system is grayed out, can't contact them for technical issues.It's unfortunate, because their app (when working) is not bad at all. But to be fair, there are free alternatives just as good.

1
Date of experience: Jan 21, 2025