I placed an order directly with Phillips for a Shaver which only cost £22.99 on the 22nd April .I was given a delivery date of 26th of April. Now 5th May and no communication from Philiips or UPS. It was held by customs but since then on a daily basis it states that it has cleared customs. I the consumer had to chase UPS and still no update. I spoke to Phillps directly during my break and the words from the Agent: "its only a day late ""We cannot check all orders"Unbelievable So conclusion is Phillips take money from customers then don't care and despite them giving me a clear delivery date they now go back and say its only a day late .The world has gone crazy when a huge organisation has Customer Service where they think that it's OK to accept late delivery. At the very least I expected let me see what I can do and will come back to you with an explanation and an apology. The agent did apologise but it was just words he didn't care less this is the Virtual generation we live in. I could have bought for a few pounds extra on Amazon and would have had great customer service and traceability. I will never buy a Phillps product again if the attitude is we clearly want your money but don't care for after sales service. Philips please learn that the Customer is King not always right but Customer is King and seems a dying concept.If they mentioned Pandemic which is now another common excuse to justify poor service at least they would have been consistent!!!
