philips

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Frustrating Experience - Sonicare Support

I keep receiving emails about an unpaid invoice, even though I have paid the invoices. I have called on three separate occasion and there was never a proper answer as to 1)whether I actually owed any money by looking at my account and whether I was spammed 2)why I keep receiving these emails.The first obstacle is to even have a full conversation with a support rep. In my latest attempt, I was disconnected as they were looking for my background the first time. The second time, as I was talking to the rep, another recording interrupted and I presume I was disconnected. Also for some reason, the audio on their mics are set very low so I can barely hear them even though their wait music blasts and bursts my ear drums.Overall really frustrating experience

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Date of experience: Mar 30, 2021