I wish I'd read these reviews prior buying Philips Sonicare/Flexcare electric toothbrushes. If I could give a less than '0' rating I sure would!! My myriad of frustrating issues go back to orders placed 10/2019, 04/2020, 05/2020 & 06/2020...wrong handles & product, product sent no charger. 3 attempts to even receive a replacement handle that was under warranty. Was sent 25% discount coupon which the system would not accept. Multiple multiple multiple phone calls getting nowhere with incompetent service people & process. 05/2020 I ordered a Sonicare toothbrush for my daughter & totally rec'd different style model # from what was ordered online. Completely different packaging! Trying to exchange for what I ordered was basically impossible. I'm unable to understand how online has packaging of certain models, then a totally different model is sent out!! The plastic packaging even looks tampered with! June 3rd I ordered a 4-pack of WHITE brushheads color #65, only to receive 4-pack of BLACK #95!!!! I called June 12, spoke w rep who sent out, no charge, 2pk white brush heads as compensation & said a return label would be sent for the wrong order. As we all know today return labels are emailed almost instantaneously. Now July 4th & 3 more ph calls, as recent as 07/01 to C.S. 866-309-3263 I'm still waiting for a return label!!! Simply want a return label so I can get what I ordered, paid for, move on, never to use Philips again. I'm speaking with so-called reps in Canada. Perhaps there's a different mode of customer service & biz operation there?! I'm in the US & so don't get this!! I keep getting told the request has been escalated & return labels are generated from their commercial department...so strange!! What is commercial about sending a return label?! In the meantime, I have paid for wrong product sent, no reimbursement & I'm still missing my four brush heads. Pricey too!! I have no idea what's going on with this company. Definitely NOT the Philips from years ago. I will never again buy Philips products! I will encourage ALL I can to refrain from buying Philips too. Philips, get your act together!! China is doing you no favors w cheap, wrong product! You should be ashamed!!!
