During black Friday, I bought the last model of pasta maker which had a default and become problematic when I started to use it more often. I contacted Philips for that. They offer me a replacement after sending my receipt. I did and waited few weeks, nothing happened. I contacted them again, my model was not available and won't be available and offer me an other model instead which was a downgraded version of the one that I bought. I tried to argue but they didn't listen, the case was suppose to be escalated and i was suppose to receive a phone call. It never happened
