These guys are really pathetic. So my story is , I booked a trail session of 25 min with a teacher and paid some 20 USD and I forgot to attend , reasons - as these guys don’t have a calendar setup for classes and even I forgot to attend the class as I was busy with my office work. Now, fine I admit I forgot but I thought they would reschedule it but omg the else guys don’t have a customer support system at all for users , it’s all bot and stupid bots . I struggled for like 2-3 days no support then I reached out to the tutor that was assigned to me for my trial lesson and he tried to help speaking with the customer support folks ( seems they have a special access ) and those guys were responding to him saying that nothing can be done .So finally I thought I will forget my money, they are a scam and they are doing it really well
