Call their support line to move a person out of one room and so I can book that person with another person, in a new room that we are going to get. The Person who work with me on the phone didn't mention that if doing any change will effect the other peoples who is in the old room. After doing the change all of our discount stuff we got where all remove and refunded. Try to have them revered it back and after waiting for Three hours on hold they told me that they will call me back after reviewing it. No call back and so I have to call them back the follow day. They again put me on hold and say they where going to call me back, I insisted that I want to talk to a Supervisor after being put on hold for hours. Was able to talk to the Supervisor after waiting for a hour and all the supervisor say was "it unfortunately but there's nothing we can do, other then giving you $50 credit on the cruise". After being frustrated and wasting my time being on hold, there was nothing they can help with me. So now we have to pay full price for all the stuff that we already got for a deal. Frist and last time we are going with Royal Caribbean, one of the worst customer service I have ever deal with. For any one who going to make change on their cruise, I recommend not to do so or they will screw you over and say "it unfortunately but there's nothing we can do, other then giving you $50 credit on the cruise".
