We had 2 x bookings with RCL and I cancelled both instead of just the one. I called them back to re-instate the 2nd booking (within 24 hours) and they were not interested, costing us £375 in lost deposits and then quoting $1000 more for the same booking. The operator didn;t even offer to escalate it or to explain the situation to a manager to consider that it was an error and was asked to rectify a few hours later, only to say those are our terms and conditions and so sorry for the inconvenience. They are not sorry at all, and their customer service is shallow and non-existent. Was going to be our 1st cruise with them but we won't ever be booking with them again.
