Just of the Anthem of the Seas and well it was not good experience I must say.It all started from winning on a royal up. Upon boarding the Anthem on deck 5 I was asked to show my sea pass which I did. The pass was throwing up errors on the staff members scanner. My wife's was the same. They check again by using the pass on the app and not by a screenshot I took and this was the same. It took about 10 minutes to get this sorted or so we thought. The lady had to manually enter it and said that it's fixed like I said or so they thought. After this I suggested to my wife we go to muster station to carry that out and get out sea passes checked there and guess what? Same situation again. They suggested that we go to guest services and speak with them which we did. My issue at this point is I should not be experiencing this I should be enjoying my time on the ship.So off to guest services we both go. Well as you can imagine the queue was somewhat long but nether the less we eventually got to speak to guest services and informed them that we were upgraded and as mentioned also to boarding crew on deck 5 that maybe this is the issue. Lady checked our account and said all is fine and our state room keys should be fine. Now things start to get worse. Prior to boarding I purchased room anniversary decorations for our anniversary to surprise my wife and also purchased flowers from a local florist to be delivered to our room also for surprise and when she opens the door she will be surprised and delighted to see them.So when I got the email I instantly thought should I call RCI to ask if they decorations and flowers will be sent to new room? I thought no as RCI should automatically transfer all purchases and items to new room surely... they huge company and have technology to do this. So after speaking to guest services off to room we went. We got to room and wife lifted state room keys and I had my video camera recording for my YouTube vlog to upload to YouTube for her huge surprise. Well! She checked the keys and guess what? Different names on the keys wife said. I replied what? Which name is it? Wife replied I don't know but it's not ours. I stopped recording and checked and confirmed this is not our names. I then instantly thought uh oh..I bet room decorations and flowers not be in room. I then went and got room attendant and informed him of the error. He checked and confirmed the error. He then went and got supervisor. So at this point we waited for supervisor who eventually came and confirmed the error and said I will need to get new keys made. So again we waited. Superior came with new keys and I started to record again in the event that the flowers and room decorations would be there. So I took deep breath as wife scanned the key.........she opened the door.....and yes...you thought correct no room decorations or flowers. So as you can imagine my heart ache... sadness...months of planning and waiting to be let down by RCI. So instantly went to guest services after telling my wife what I had planned. I explained to them my plans and issues I had after boarding the ship and het reply was I'll take note of this. I also had no welcome note when opened the door and never did get one or anything about our crown and anchor benefits. We did eventually get the room decorations and flowers delivered later that day but the surprise was ruined. Also our room door happy anniversary love heart was stolen from our state room door . And did get it replaced. I have read that Manu royal up guest had similar experiences on boarding day. I shall share the experience on my vlog along with the videos I took of our disheartening surprise 😢From our first cruise I have praised RCI and have only ever cruised with yourselves but after this .. I am in two minds to cruise again as you only celebrate your silver wedding anniversary once.I witnessed some pretty awful things from finding toe nail clippings on the floor on deck 14 at a seat. To teenagers scaring guests at lifts. I know these things cannot be controlled but as a guest it's awful to witness and see especially when your eating an ice cream and to see God nail clippings.I think I have put my views across clearly now and I wait for your response on this email.
