We recently finished an amazing cruise around the Mediterranean (26/6-3/7) from Barcelona and although the experience onboard the wonder of the seas was excellent and the staff wonderful, it was our experience leaving the ship that has left us incredibly upset and angry. As directed we left our luggage outside the door the night before departure. We left the ship in the morning and three of four suitcases from our two rooms were missing. We notified the staff, and along with us the staff searched the terminal as late as we could before we had to fly out. The paperwork we given at the terminal and told to follow up with had a phone number that was disconnected, and after numerous phone calls and waiting were told to fill in online form describing our cases. Since then we have heard nothing apart from automated emails stating that if they are not found in 30 days then the case is closed. My husband and father in law have both numerous times phoned and been on hold for hours to talk to someone to get an update and talk about the process but nothing! Not one phone call with an apology or an outline of what happens in this process! We are all so disappointed and upset with what has happened which has been made worse for a lack of care and respect from the royal Caribbean post cruise staff. We have lost so much in these cases I cannot name, and the inconvenience in replacing nearly everything so we could continue to live day to day has been truly stressful. Overall what was some of the party’s first ever cruise it has now left us so angry and upset. It seems once they have your money and the cruise is over they don’t want to know you, except to promote further sales. Disgraceful!
