So we booked a transatlantic cruise for April 16, 2020. They stopped cruising April 1, due to covid. Ok. We chose to take a credit in leu of a refund. That’s where we made our first mistake. We decided to use the credit for a cruise to Mexico, as family trip. BUT we couldn’t use the credit for the family cruise, we could only use the credit for another cruise for us. The credit was non transferable. So we gave them MORE MONEY and used part of our credit for the family cruise. And when I say family I mean us, all six kids, the grand parents and the grandchild! But now, they have canceled the 2nd cruise, that was scheduled for February, and now they are supposed to reopen in March. So we tried to transfer our family cruise to March 18. Same cruise, same itinerary, jus a month later. THEY TRIPLED THE PRICE!! and they won’t transfer the reservation! They want more money! OVER MY DEAD BODY! So now we will not be going to Mexico with Royal Caribbean, and we will not be going on a Scandinavian cruise in October to St Petersburg,to Denmark, Germany, and to Stockholm. Instead I will take my 7k and I will give it to somebody else that actually wants my money, and gives a crap about customer service! and I hope that Royal Caribbean goes bankrupt. Because they don’t know anything about customer service, they don’t seem to care about customer service and I know damn good and well that they don’t give a crap about their employees! ROYAL CARIBBEAN SUCKS! PS-because my husband has changed bank accounts they’re not going to return our money until 45 days. Because they have to try to put it into the old bank account that doesn’t exist first, even though we’ve told them that it doesn’t exist! Buyer beware!
