You cannot get anyone to call you regarding an existing account. I've spent the last 2 months trying to connect with an "account executive" who is the only person in the entire company that solve anything with your account. I've acquired a company and want to correct information relative to the account including billing. You think this would be a priority, but it isn't. In fact, I was able to get someone at sales to answer the phone, but he was unable to resolve anything as it has to be through an "account executive". This account executive does not answer voice mails, phone calls. Try to get help online and you have to have login to their help desk. Worst customer service ever. I find it ironic that salesforce first search solve is case studies on how to combat bad customer service.
