Stay away of Salesforce at all cost! This company is the worst I have ever worked with in more than 30 years! After 5 years, we have not been able to use Salesforce a single day.After reading all the bad comments below, I am really wondering why a class action has not been started before.We have signed a contract in 2016 with Salesforce (big mistake: for 5 years!). They promised me that the subcontractor they provided (Orbcom) would implement Salesforce for us in less than 2 months although what we do is complex and we had doubts. The Salesforce salesrep (Jean-Louis Vanhack) was very dynamic at answering that everything was under control. After some months (and a first immediate bill from Salesforce and many from the subcontractor), we started to understand that the deadline would never be held and despite all our efforts to make them finish the implementation they never did and finally disappear after 2 ½ years, leaving us with tens of thousands paid to them and nothing usable. No help was received from Salesforce, just bills and the information that they are not responsible of what their contractor do. Their employees were changing every 3 months and we had contacts with at least 25 to 30 different people since 2016.Finally, a new Salesforce employee, Marcel Schwob, appeared and told us that he had THE solution, he directed us to a company called Salesfive (another of these subcontractors), which promised to finalize everything in 2 months. We had doubts and this time we joined to the contract a very detailed description of what was needed. They confirmed that it was possible for the defined deadline and price. After some months, they started saying that it was more complicated than they thought and they asked us to pay more than the contractual amount agreed (saying that we were asking more, which was not true and very well defined in our contract). We refused and asked them to continue according to the contract because we had spent a lot of time explaining what we needed and the documents were very clear. Finally, they stopped the process after completing more or less 80% of the project without informing us that they had stopped their work. We were left with nothing usable without answers from both Salesforce and Salesfive, which finally confirmed that they had stopped the implementation 6 months before and told us that Salesforce was supporting them about it.We found out that although we pay Salesforce, they had just acted against our interest to keep a good relation with their subcontractor.Since then, we are fighting to be reimbursed for this lost year but they not only refused but put our bill in collection. I spoke today with their Senior Corporate Counsel, George Yu, who like so many others made me lose my time by stating that it was all our fault (a very special client approach that seems to be shared by so many in this company).Well, the next step is to gather other companies and start a class action (as they already have one ongoing because of a databreach). Salesforce needs to learn that a client is more than a wallet!
