Tailor to trustpilot review - I fully expect this email to be ignored—just as every other attempt to get meaningful help from Samsung has been. This seems to be the standard way Samsung treats its customers. I previously contacted this CEO email and was assigned an "executive case manager," who has been just as ineffective as the many other agents and managers I’ve dealt with. In over 45 days, I’ve received nothing but excuses, delays, and empty promises. Every update takes days to arrive, and each one includes a more ridiculous excuse than the last. It’s clear that resolving my issue was never a priority. Because of this experience, I’ve already purchased two major home appliances from other brands—appliances I had originally planned to buy from Samsung. I’ve lost all trust in this company. When I heard others complain about Samsung’s terrible customer service, I gave the company the benefit of the doubt. I won’t make that mistake again. It’s not that your customer service is poor—it’s that it simply doesn’t exist.
