I've been having issues with my phone sound quality. I contacted Samsung live chat, they couldn't fix the problem. I went in to Samsung service center and they said I need to get the speaker replaced. Waited for the part then I had to go back. After they replaced it the problem was still there and now they're saying the motherboard is the issue and it has to be replaced. I would have to backup all my data. I tried calling Samsung customer service to ask for a replacement instead and they're saying I have to mail in my phone and they will decide if I can get a replacement, which takes 2 weeks. They have no loaner phones. Ridiculous warranty, horrible customer service, so much time wasted. Very disappointed
