I bought Samsung's Z Fold 3 (foldable and gimmicky) phone and I kept having issues where the phone folds in the center. My carrier (AT&T) refused to warranty my phone for the 2nd time because "It doesn't hinder the performance of the phone", said management from AT&T. At a price point of $2,000 I was not going to take "No" for an answer so I called Corporate Samsung where they took my Z-Fold and sent me an S23 Ultra. Their CSR "tricked" me with his wording and now I am paying for two (2) phones and only have one (1) cell phone!!! They are charging me for the foldable phone and they KEPT it and still have it!!! Samsung will be hearing from my attorney. Samsung's customer support representatives are dishonest, crooked and theiving. That Z Fold 3 belongs to ME, since I am am physically PAYING for it!!! Again, You WILL hear from my attorney!!! I will also report you to the BBB and my local news might like to know what Corporate Samsung is doing to their customers. I will never do business with Samsung in the future. APPLE'S iPhone is the ONLY way to go today. You dropped the ball BIG TIME Samsung!!! SHAME on a multi billion dollar corporation treat a customer this way!!!
