Bad and Confusing Terms and Customer SupportI really do not understand where these 5 star reviews are coming from. Support is pretty much non-existent.My 4 Month old QN700A Samsung TV was switching on and off all the time and getting worse. I contacted richer sounds TV support to be told I was in safe hands and I would only be dealing with Patricia. 3 Hours later I got a call from someone I could hardly understand at Samsung which kept asking me how many lights were on the TV to which I kept saying this tv doesnt have any lights. I then contacted Richer sounds back and told I had to put up with Samsung asking bad questions just to book a repair. When I called samsung again that person didnt even find any details but did send me a link to book a repair after a days calling. I didnt get a call from Martin Dawes so I called them. They had put down that the TV was not repairable and asked for Alternative Resolution. Samsung was now asking me to wait 2 days for someone to get back to me. To which I insisted on resolving this quickly. I sent my receipt and they offered a replacement, however I have since been told it will be upto 16 days turnaround for a replacement and Richer Sounds support just goes to a messaging service at this point leaving me without a TV and without and quick resolution from all parties involved.They have made their 6 year Guarantee on purposely muddy and they do not return phones in a timely manner if at all. I wash my hands of this whole thing. I have been told by someone else shopping else at Hughes where they got a replacement right awayUpdate 30nov. Had one call just to find out what I my problem was from compliants team. They never even followed it up or anything.
