Seagate customer service stinks and I am beginning to question the quality of their products. Back in 2020 I ordered a Seagate Barracuda 500GB M.2 SSD. I only used it for the Windows OS. So about a year and a half later.. I was checking on my drives and the SSD was showing that over 20% of the drive was no longer usable. I contacted Seagate and was trying to find out if it was normal, what could have caused the problem, is there something wrong with the drive. Seagate’s response was well you can replace it.. Not offering any help at all really.. So I said fine let's replace it.. They don't cross-ship (which is stupid), so I had to send them my drive and wait on them to check it out then send me a refurbished/remanufactured one.. So it was taking forever for them to get me a drive.. A week or two went by with no word from them. So, I went ahead and bought a new one from a different company. Anyway, I got my PC up and running. Finally, a week or so after getting the new drive, the Seagate drive arrives. Not needing it at this point, I put it aside and out of sight out of mind.. So we recently moved and I came across the drive. I thought I would stick it in my PC as a backup drive or whatever. My Mobo will support 2, M.2 drives.. So I unwrapped it and installed it in the PC, fired it up and the PC does not see the drive at all,, Disk management doesn't see it, BIOS doesn't see it. Nada zilch.. So I contact Seagate, gain and they were not really supportive they just said the same thing as before.. We can replace it. It almost seems like that is the standard answer. instead of providing support for the product, they just replace it. I contacted them on the 28th of June.. The drive went out on the 29th, they received it on the 5th of July. Now it is the 16th of July and I have not heard anything from them.. I am glad it is not my primary drive that I am waiting for.. What is wrong with cross-shipping? Sigh***UPDATE***So they sent me a new drive.. Yeah but it is one with lower specs than the one I sent them!
