seagate

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The worst warranty service ever

This is probably the worst warranty service I have ever experienced.This process was started 3 months ago. I sent my corrupted LaCie hard drive off and received a Seagate drive back that contained my files - all good.I then waited for my LaCie replacement drive. I waited about 6 weeks. I then called and I was assured that it would be prioritised and sent.Last week a box arrived and in it was someones old, corrupted hard drive that had been Seagate Certified Repaired instead of a brand new replacement LaCie drive in accordance with their warranty.Totally unacceptable service.

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Date of experience: Dec 18, 2022