It involved a little patience but Seagate not only retrieved all my data from a corrupted 11 year old 500GB Expansion Drive(original cost £35), they transfered it all to a new 2TB Ultra Touch (worth>£65), arranged collection and delivery via courier. ALL AT NO CHARGE, cost me nothing, zilch!! Amazing. It did take a while for initial response to my emails at first but they certainly made up for that in the end. As some of my lost photos where of my Husband who I lost to cancer 8 years ago, you can imagine how pleased I am.