Recently visited the Florence store in Italy. There are two stores, I was in the larger one. My experience there was despicable. To start off with, a bunch of shop assistants were all gathered around the dior counter. I wanted to browse the products and interrupting their conversation, I said excuse me to which I got ignored. I then raised my voice a little more and said "excuse me ". A female member of staff then turned round and said quite rudely, Just one minute madam and then proceeded to move out of the way. She then decided to turn to her colleagues and make derogatory comments about me and all laugh. I then decided to get photographic evidence of their incompetence and the mid-store discussion they were having to which another member of staff demanded that I show them my photos and delete the photo! Obviously not so smart as the deleted photo then got retrieved. It seems to be bad experience after bad experience with Sephora staff. Why are they getting it so wrong?
