The items I ordered arrived in a ludicrously large box (the employee warned me when handing it over that "it feels empty") and they were full of grit. Customer FAQ indicates that items are cleaned before shipping, so I emailed customer service. They blamed the design (not untrue but maybe they should vet the products available to purchase a little better), pointed me toward a different FAQ page aimed at designers, and recommended I pick it out with a sharp object.
