Shopify

1.4
1.4 from 1.6K Reviews and Ratings
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WORST CUSTOMER SERVICE EVER!

WORST CUSTOMER SERVICE EVER!Shopify has become impossible to reach. I've tried more than 20 times to delete an app—spending over 5 hours with no success. I also ran into issues trying to add Google Analytics. When I attempted to contact support via their online form, it kept glitching, leaving me with no choice but to email as a last resort.Here’s the automated response I received:Thanks for contacting Shopify Support!A support ticket has not been created.We are changing how we best support you. As part of these changes no longer accepts incoming messages, including replies to closed tickets.This is beyond frustrating. How is anyone supposed to run a business when Shopify’s customer service is essentially non-existent? Absolutely horrible experience. Just… horrible.

1
Date of experience: May 28, 2025