I don’t even understand how this company is still up and running. So, I launched my rebranded website on 10/25. I had orders pouring in, got a ton of support from people I know in my hometown and Tik Tok supporters. Well, I looked at my payouts, saw the amount I was supposed to be getting, on 10/27, and only received a payout for one order! ONE!!! It has been 2 weeks and Shopify has not reached out to me at all!! I have to keep reaching out to the support team & they cannot help with ANYTHING! They just keep telling me they’ve put in a ticket and escalated it to the internal team. The internal team are not doing anything to get my issue resolved!! It’s horrible! My business is not fraudulent and it’s so frustrating that we have to suffer because Shopify cannot weed out the good from the bad vendors! I have also contacted multiple people on the board of directors & have been either ignored or talked to in a disrespectful tone! I wish I would have known all of this before going with this company! It is HORRIBLE!! I will never recommend them to ANYONE!!! ZERO STARS!!!!!!
