LET THIS BE A WARNING FOR ANY FUTURE MERCHANTS INTERESTED IN IMPLEMENTING SHOPIFY POS TO YOUR STORE.To preface, our company initiated the move to the Shopify platform in 2020, precisely at the beginning of the pandemic. Admittedly, we were not prepared at the time to efficiently integrate it into our operations. However, the severe constraints imposed by pandemic-related restrictions compelled us to implement it fast. Over time, we have managed to master the platform, progressively enhancing its efficiency. The support received through the online platform was initially excellent.In September 2023, confronted with the impending termination of support for our existing POS system (QuickBooks POS), we made the strategic decision to transition to Shopify. Unfortunately, our engagement with the Shopify vendor (Mate Baker) proved to be filled with misinformation. The guidance provided regarding the essential equipment for our operations was entirely inaccurate. Additionally, the support and guidance from the Shopify team was inexistant. After multiple pleas for guidance and help, in the end of October, we decided to hire a Shopify expert to help us with the migration. Subsequently, upon enlisting the services of this local Shopify expert, we discovered that out of the total hardware purchased from the recommendations of the Shopify vendor, amounting to $4,028.00, a staggering $2,565.00 worth of UNNECESSARY equipment had been purchased.Since the beginning of December, persistent efforts have been made to initiate the return of this surplus equipment, but unfortunately, our attempts have been met with overwhelming obstacles and unanswered communications. This situation has elevated our uneasiness significantly, as we fear that our decision to transition to Shopify for the acquisition of a new POS platform may have been grievously misguided.Despite the commendable support and guidance received during our two years of collaboration with Shopify for our e-commerce platform, it is unfortunate to express that the same level of support was NOT extended during the integration of the POS system. Numerous attempts to seek assistance, marked by unanswered emails and unreachable contacts, have left us battling with operational challenges. As dedicated partners in this platform, we tried to attend to this issue internally and inquired about the need for a more direct line of communication but met with inconsiderate team members. Our issue was brought to the back-end support team and their ONLY response was that no refunds can be made as they have a 30-day policy for their hardware items. We wouldn’t have passed the 30 days if we were met with communicative team members that were willing to help and guide a partner in an extensive software transition. My advice to you is to make sure you can be clear with your Shopify team members and hopefully they can be responsive as well. So you do not have $2,565 worth of unnecessary and useless hardware sitting around, as we do. BE AWARE OF SHOPIFY SALESPEOPLE TRYING TO OVERSELL AND UPSELL YOU ON PRODUCTS YOU DO NOT NEED!!!!
